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Welcome email being sent on change of user group

  • cgwhite
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6 hours 19 minutes ago - 4 hours 14 minutes ago #342218 by cgwhite
Hi, don't know if anyone else has seen this,  we have a site where the standard welcome email is being sent out again when a user is added to a new Group in Joomla.  Why
Any assistance would be appreciated.

Regards,

Chris White.
Last edit: 4 hours 14 minutes ago by krileon. Reason: removed email as it exposes personal information

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  • krileon
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4 hours 13 minutes ago #342221 by krileon
It shouldn't send it out again. It shouldn't send anything out during edits unless there was a state change from pending approval to approved for example. Ensure it's not Joomla's being sent. Within System > Plugins edit "User - Joomla!" and toggle off "Notification Mail to User".


Kyle (Krileon)
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  • cgwhite
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4 hours ago #342223 by cgwhite
Thank you.  Yes it was the plugin causing the second email to be sent.  Interesting it only sends it a second time not a third if you change groups again.  We have our own registration handler working with RSForm! Pro and that is using the same template.  It has taken 3 or 4 hours to sort out but we got there in the end.  Disable to plugin and it all goes back to normal.

Thanks, great work, been using CB for years now.
The following user(s) said Thank You: krileon

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