which upgrade

This should be a pre-sales question but I already bought the advanced upgrade.

I got confused about how to upgrade. I have cb subs 1.1.2. The control panel told me to upgrade to 1.2.0. I looked at the cb subs maintenance upgrade option but it didn't make sense to me. I wanted another year, but it said I didn't make any changes to the dropdowns so there was nothing to buy. I figured I was in the wrong place.

I bought advanced support instead.

Which package was I supposed to buy to go from 1.1.2 to 1.2.0?

I do find the upgrade area quite confusing. I only realized I bought the wrong thing when reading chapter 4 of the PDF.

so i should have paid like $28 for another year rather than $111. For the extra money I got the pdf in which the only thing new to me is chapter 4 telling me I upgraded incorrectly. There's some irony there.

can you help me out?
I think I paid too much just to do the upgrade.
I am pretty confused.

Sure: Here is how it's done:

From our FAQ: (Support -> FAQ):

How to upgrade CBSubs maintenance periods

CBSubs license purchases automatically include a free first year maintenance period. You can extend your maintenance agreement by following the process outlined below:

Visit your Subscription tab on your Joomlapolis user profile (on the account that purchased the initial CBSubs license)
- Locate your CBSubs license
- Click on the Change Options button
- Select Maintenance Pack option from drop-down parameter (initially this is set to 'One year maintenance'). Select '2 years version maintenance' to extend your initial (free) first year to two years (basically purchasing an extra year) or select '3 years version maintenance' to extens your initial (free) first year to three years (by purchasing 2 extra years) or select 'Maintenance during lifetime of product version' to purchase lifetime maintenance plan.
- Once maintenance plan option parameter is selected just click on Upgrade Options Now button and continue to checkout process.

I would really love to understand how we can make the process clearer and simpler, we're open to improvement.

Sending you also Private message.

got your message, thank you so much.

The first option in the dropdown looks like a valid choice. Maybe if it said "Please select" I would know that the first option is not an option, so when the first option was an error I'd get why.

Does that help?

oh another thought -
it would help so much if the products were comparable side by side. I don't understand what the difference is between upgrade at the cb subs dropdown and buying the advanced or pro.

If it where laid out like this I think it'd help:

cb subs maint upgrade | advanced | professional
feature 1 feature 1 feature 1
feature 2 feature 2 feature 2
feature 3 feature 3
feature 4

you already do that with advanced/pro but it was apples and oranged with the cb subs extension.