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You don't have permission to access /administrator

  • robert10
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13 years 11 months ago #169005 by robert10
You don't have permission to access /administrator was created by robert10
Hello Joomapolis.


I have just purcahsed and installed CBsubs on a live website.

It all looks to be installed correctly but when I try to save a plan I get the following error:

Forbidden

You don't have permission to access /administrator/index.php on this server.
Apache/2.2.0 (TPP) PHP/5.2.4-2ubuntu5.12 with Suhosin-Patch Server at www.societybuyer.com.au Port 80

Thank you for your assistance.

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  • krileon
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13 years 11 months ago - 13 years 11 months ago #169076 by krileon
Replied by krileon on topic Re: You don't have permission to access /administrator
This is typically due to security or permissions issues. Please contact your host and see if they've mod_security rules causing errors at the time of the forbidden access. You can review the below threads regarding similar issues.

www.joomlapolis.com/forum/151-potential-bug-112/151583-solved-upgraded-but-now-get-403-if-edit-cb-subs-plugins?limit=6&start=12

www.joomlapolis.com/forum/88-usage/149683-403-forbidden-access-problem#149683

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 13 years 11 months ago by krileon.

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  • robert10
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13 years 11 months ago #171078 by robert10
Replied by robert10 on topic Re: You don't have permission to access /administrator
Hello Kyle.

I went back to my host and they modified the mod_security rules (it took them a while to work it out).

Now I can create a 'merchandise' plan but not a user subscription plan.

When creating a user subscription plan I get the same error.

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  • krileon
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13 years 11 months ago #171106 by krileon
Replied by krileon on topic Re: You don't have permission to access /administrator

When creating a user subscription plan I get the same error.

Same situation, it's probably a mod_security error. Please contact your host for them to review their logs and make exceptions where necessary.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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