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[SOLVED] Plans not displaying or filtering after import

  • michaedt
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13 years 2 months ago - 13 years 2 months ago #171580 by michaedt
I imported to subscription plans using the batch process from file.
Here is some example code:
Code:
140,6,A,2011-01-01 00:00:00 210,6,A,2011-01-01 00:00:00 250,6,A,2011-01-01 00:00:00
I received a message that announced my success:
Code:
20 users subscribed Users subscribed (usernames): username1 to plan: Life Member , with state: Active username2 to plan: Life Member , with state: Active username3 to plan: Life Member , with state: Active
However, I can not filter by plan in the user manager and the plan does not appear in the user table (see attached image).

But if I click on the user, I can see that the plan has been applied to their user id. Something appears to be missing in the import script. I also tried to import by access level, but I get an error that says "importer-error: no user to import" (but all of the users are assigned to their appropriate group/access level). Thus I can't get either of these methods to work properly. Am I missing something.
Attachments:
Last edit: 13 years 2 months ago by krileon.

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  • krileon
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13 years 2 months ago #171686 by krileon
Please check that all of your plans have an Alias configured on the presentation tab. Without an alias you won't see the plans displayed in many locations (user management and cbsubs fields tabs protection are 2 locations I can recall). Please also check that if your plans are free lifetime that you've configured CBSubs > Settings > Global to create subscriptions for free lifetime plans.


Kyle (Krileon)
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  • michaedt
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13 years 2 months ago #171716 by michaedt
Thank you for your prompt response. The problem was the lifetime plans. I turned on the ability to create subscriptions for lifetime plans and the import worked perfectly. Just in case someone else does the same thing, I had to import the users again (after changing my settings) and everything finally displayed properly. :cheer:
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