Nick, thank-you for your quick response.
I'm posting on behalf of my client (through this user) and they have asked me not to provide Joomlapolis with access to the backend, because they are very sensitive to privacy and are concerned about potential legal issues.
I know that this makes it a pain to help with this kind of post because it is something that you could probably debug in 5 minutes by just looking over the configuration (and on my end, if the code wasn't encrypted, I could step through the operation to see why it wasn't showing
).
If you would please give me any clues about why this might be occurring, I will troubleshoot in those areas.