[SOLVED] Manual Subscriptions Clarification

Can you clarify this for me?

If someone has a manual subscription, does that mean it was implemented from the backend by an administrator? And if so, how does the customer get charged that manual subscription?

Where my confusion is coming from is this...

It does not appear the customer is charged, however, there is an auto-email in presentation for manual renewal pending payment and manual renewal. If a charge needs to be processed, how do you make the payment pending email for manual renewal trigger rather than the manual renewal email?

Thanks,
Linda

LindaGLS wrote: Can you clarify this for me?

If someone has a manual subscription, does that mean it was implemented from the backend by an administrator? And if so, how does the customer get charged that manual subscription?

Where my confusion is coming from is this...

It does not appear the customer is charged, however, there is an auto-email in presentation for manual renewal pending payment and manual renewal. If a charge needs to be processed, how do you make the payment pending email for manual renewal trigger rather than the manual renewal email?

Thanks,
Linda

Giving someone a subscription from the backend basically bypasses the payment process.
If you require payment you should handle that through some other process. E.g., have user make payment before you manually give subscription.

Okay. That helps a ton. So if someone were to mail in a check for payment, then we would implement a manual subscription that could say something about admin has activated their subscription a check being received and that it is valid for 1 duration and they would have to renew to create auto-renewal.

So is the manual renewal pending payment email ever triggered? I'm trying to figure out if I need text in that area or not, and if so, need to make sure I have the correct verbiage.

LindaGLS wrote: So is the manual renewal pending payment email ever triggered? I'm trying to figure out if I need text in that area or not, and if so, need to make sure I have the correct verbiage.

There is no expected payment so there is no pending state.

Okay. To confirm, there are no situations that ever trigger the manual renewal pending payment email available in a plan's presentation.

LindaGLS wrote: Okay. To confirm, there are no situations that ever trigger the manual renewal pending payment email available in a plan's presentation.

correct