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[#2773] Problem importing existing members without members

  • damagro
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13 years 3 months ago - 13 years 3 months ago #176489 by damagro
[#2773] Problem importing existing members without members was created by damagro
Dear helpdesk,

I've got a problem with importing existing users (without subscription) into cbsubs. Below you'll find a few screenshots including a description of that screenshot. The error message I recieve is: importer - error: no user to import.

Usergroup: prntscr.com/32348
There are 1367 members located into the registered user group.

Subscription plan I would like to move the users: prntscr.com/3236k
The acces level of this subscription is 'free usergroup'

Import settings: prntscr.com/31pei

Result: prntscr.com/31pfg

Is read the cbsubs documentation but found no solution.
Can you please help me out?

CB Version: 1.7
CBSubs Version: 1.2.0
CMS Version: Joomla 1.7.x
PHP Version: 5.2.17
Last edit: 13 years 3 months ago by krileon.

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13 years 3 months ago #176595 by krileon
Replied by krileon on topic Re: Problem importing existing members without members

CBSubs Version: 1.2.0

Please upgrade to CBSubs 1.2.2 as there are known issues regarding CBSubs and J1.6/J1.7 ACL that have been addressed.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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  • damagro
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13 years 3 months ago #176605 by damagro
Replied by damagro on topic Re: Problem importing existing members without members
Krileon, I made a little mistake - the version I am using is 1.2.2.
prntscr.com/32hxg

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13 years 3 months ago #176634 by krileon
Replied by krileon on topic Re: Problem importing existing members without members
Was able to confirm your issue, this appears to be a bug in the import feature and have created a bug ticket to address with a future release. If you could for the time being try one of the other import methods.

#2773

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • damagro
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13 years 3 months ago #176646 by damagro
Replied by damagro on topic Re: Problem importing existing members without members
Unfortunately, I am not able to import the users via another input method. (Or am I able to export all users via Joomla?)

When will the next version be released? :)

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  • krileon
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13 years 3 months ago #176651 by krileon
Replied by krileon on topic Re: Problem importing existing members without members

Unfortunately, I am not able to import the users via another input method. (Or am I able to export all users via Joomla?)

No, there's no export feature. You'd need to do this via phpmyadmin directly from your database. For example the below query will give a comma separated list of user_ids who are of "Registered" usergroup.
Code:
SELECT GROUP_CONCAT( `user_id` ) FROM `jos_user_usergroup_map` WHERE `group_id` = 8

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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