CB Subs not autorecurring

I am using CB Subs. We only have one available plan, and it is $10 per month. To get members, we made a promotion to give them free lifetime membership (a discount of $10 every month until forever). Problem is, the membership plan is not auto-recurring. It is set up to auto-recur, but in the backend looking at the Paid Subscriptions, none of our members have an autorenew type other than "manual". Auto recurring type for every one is set to "not autorecurring".

Help! I'm running CB 1.4 and Joomla 1.5. I can't upgrade yet because of compatibility issues with other plugins.

what version of CBSubs are you using?
What payment gateway are you using?
Is your CBSubs gateway configured to support auto-recurring payments?

CBSubs 1.2.2, with authorize.net. Set up to accept auto recurring, yes. The people with our free trial never have to input a credit card, because we are discounting the entire amount.

So it looks like a couple people (one or two) HAVE auto-recurred. Or rather, they are current. I don't know if they manually did it or not. Argh. Frustrated...

I'm losing people every day. I can't re-subscribe them because there is a plugin/component causing issues with the backend and will not let me save changes to user profiles in CB. Please help.

If I understand correctly you've a $10 subscription that is recurring. You've given some users a coupon which makes that plan free and for the free users it is not auto-recurring. However the actual paid users are renewing as expected and is just the free users who are not, is this correct?

Please check your plan and on the Pricing tab ensure "Auto-recurring renewals (*)::" is set to "Yes: subscribe user to automatic recurring payments (*)" to ensure a subscription is forced. As if it's single payments only or users choice then they're forced into manual payments or they've chosen manual payments during the payment process. Please also ensure your payment gateway it self (paypal for example) is configured within CBSubs to accept recurring payments as this will determine how or what button is displayed as well.

I can't re-subscribe them because there is a plugin/component causing issues with the backend and will not let me save changes to user profiles in CB.

Please disable or uninstall the conflicting component so you can properly use CBs backend. I also recommend upgrading to CB 1.7 and simply removing or trying to replace the out of date plugins.