CB Subs Queries

CB Subs is buggy and has some serious issues.

1. There is no way to have the system send auto reminders that my subscription is coming due, e.g., a month, 2 weeks etc before my due date telling me I have X time left?

2. There is no date picker in the editing area for a subscription?

3. If I am a member and I go to RENEW my subscription but then bail out and do not complete my transaction...the system DELETES my existing sub completely---it does not just not process my renewal...it blows out my entire subscription???

Doug Sooley

1. There is no way to have the system send auto reminders that my subscription is coming due, e.g., a month, 2 weeks etc before my due date telling me I have X time left?

Not a bug, this just isn't implemented yet. Please search as there are currently 2 workarounds 1 using CRON tasks and another using AcyMailing.

2. There is no date picker in the editing area for a subscription?

Are you meaning within CBSubs > Subscriptions? Please be specific as to the location you're referring to.

3. If I am a member and I go to RENEW my subscription but then bail out and do not complete my transaction...the system DELETES my existing sub completely---it does not just not process my renewal...it blows out my entire subscription???

No, it expires your subscription. CBSubs does not delete anything unless you force a delete from backend. Sense you did not renew however it will expire you.

For the date picker see the image.

Also...on the renewal...if I am not due until 01/01/2012 but I try to renew now...then, yes, it destroys the last 2 months of my subscription....try it and you will see.

Even if I had just one week left and bailed on the payment is it still a bug--because when I come back to my profile I then have NO subscription.

DPS

For the date picker see the image.

I see, I've added a feature ticket for this for further review of possible implementation.

Also...on the renewal...if I am not due until 01/01/2012 but I try to renew now...then, yes, it destroys the last 2 months of my subscription....try it and you will see.

Even if I had just one week left and bailed on the payment is it still a bug--because when I come back to my profile I then have NO subscription.

I could not confirm this and is perhaps the cause of directly editing a subscription. Is the subscription gone from CBSubs > Subscriptions as well when this happens to you? Please ensure you're using CBSubs 1.2.2.

On the renewal I am not editing it from the backend....I am Joe User on the front end. It shows my Sub good to 01/01/2012....but it is 10/10/11 and I try to renew (which I assume will allow me to be Sub till 01/01/2013)...but I bail out of my renewal before completing and then come back to my profile my subscription (that was supposed to good until 01/01/2012) is now gone.

but I bail out of my renewal before completing and then come back to my profile my subscription (that was supposed to good until 01/01/2012) is now gone.

Ah, I see and is the subscription gone from CBSubs > Subscriptions as well? Very strange behavior, please PM backend super administrator login credentials and will take a look.