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[SOLVED] Moderator Email not working

13 years 5 days ago - 13 years 4 days ago #179700 by bradley568
[SOLVED] Moderator Email not working was created by bradley568
I'm sure this is a simple mistake on my side, but I can't get any moderator emails sent to my account? I have only 1 authorized user in my site and have set it as a super admin. I have switched on the moderator emails but nothing is being sent to me when I try to register my test users.

What are the obvious things I have missed?
Last edit: 13 years 4 days ago by krileon.

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13 years 5 days ago #179707 by krileon
Replied by krileon on topic Re: Moderator Email not working
You have 1 user and that user is a moderator? CB won't send emails to your self. You need to ensure moderator emails are enabled in CB > Configuration > Moderation then ensure your user in CB > User Management is set to receive emails. Once done test by registering a new user and see if you received a new user email.

Kyle (Krileon)
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13 years 5 days ago #179708 by bradley568
Replied by bradley568 on topic Re: Moderator Email not working
That's exactly what I have done. I have one user who is a moderator and he is set to receive moderator emails. I then try to register a new user with a test email address that I have created but I get no emails to inform me of the new user.

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13 years 5 days ago #179710 by krileon
Replied by krileon on topic Re: Moderator Email not working
Please test that CB > User Management > Mass Mailer will send emails to see if emails are working at all. Please also confirm if your registration test results in the user receiving a welcome/pending email or not.

Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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13 years 5 days ago #179711 by bradley568
Replied by bradley568 on topic Re: Moderator Email not working
It has failed. I was just investigating my settings (which work fine in my email client) and have looked on the Joomla forums. It appears that 1and1 and Joomla are not working well together:

forum.joomla.org/viewtopic.php?f=34&t=260490&p=2645716#p2645716

When I tried to mass mail it just reported "Error sending email". Is there anywhere I can review the logs?
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13 years 5 days ago #179712 by bradley568
Replied by bradley568 on topic Re: Moderator Email not working
I have made a small change to my settings and have the Mass Mail now working.

I have just tested the Resend Confirmation and it now works too.

Looks like it was just the smtp configuration that was wrong. Sorry to waste your time but for anyone else that has this problem, make sure your email works :)
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