Skip to Content Skip to Menu

[SOLVED] Cannot download template after purchase

  • Win
  • Win
  • OFFLINE
  • Posts: 3
  • Thanks: 0
  • Karma: 0
12 years 10 months ago - 12 years 10 months ago #183873 by Win
[SOLVED] Cannot download template after purchase was created by Win
I purchased a license of the MyCommunity and of the Coolness template as a package.

I can now download the Coolness template, but not the MyCommunity template.

Can you please configure it so that we who purchased both templates have download access to both templates?

Thanks!

P.S> Tried to submit a ticket through Professional support, but it required way too much information for this request.
Last edit: 12 years 10 months ago by krileon.

Please Log in or Create an account to join the conversation.

  • nant
  • nant
  • OFFLINE
  • Posts: 12339
  • Thanks: 1467
  • Karma: 877
12 years 10 months ago #183883 by nant
Replied by nant on topic Re: Cannot download template after purchase
Looking into issue.
This is the first such complain.

Coolness can be downloaded from here:
www.joomlapolis.com/downloads/cat_view/80-template-download-area/67-coolness-template

MyCommunity from here:
www.joomlapolis.com/downloads/cat_view/80-template-download-area/59-mycommunity-template

Are you saying that second link does not show you any files?
--
Nick (nant)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Tutorials + Search the forums
For more add-ons and support: Upgrade your membership
Links: Community Builder - Languages - Adv/Pro/Dev membership - CBSubs Paid Subscriptions - GPL Templates - Hosting

Visit my CB Profile - Send me a Private Message (PM)

Please Log in or Create an account to join the conversation.

  • Win
  • Win
  • OFFLINE
  • Posts: 3
  • Thanks: 0
  • Karma: 0
12 years 10 months ago #183886 by Win
Replied by Win on topic Re: Cannot download template after purchase
That is correct. The second link does not show any file but the license file.

Please Log in or Create an account to join the conversation.

  • beat
  • beat
  • OFFLINE
  • Posts: 2169
  • Thanks: 463
  • Karma: 352
12 years 10 months ago #183926 by beat
Replied by beat on topic Re: Cannot download template after purchase
It should now be fixed. Please confirm. Sorry for the inconvenience. Still investigating what exactly happened.
Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

Please Log in or Create an account to join the conversation.

  • Win
  • Win
  • OFFLINE
  • Posts: 3
  • Thanks: 0
  • Karma: 0
12 years 10 months ago #183930 by Win
Replied by Win on topic Re: Cannot download template after purchase
It is fixed now. Thanks for your help in addressing this so promptly.


Good luck with your investigation.

Please Log in or Create an account to join the conversation.

Moderators: beat, nant, krileon
Powered by Kunena Forum