GJ Integration-removing users when changing plan

Hello,

I am using GJ integration to join user automatically when they subscribe to a plan. That is working fine with the GJ Integration.

But, when the user upgrades to another plan I want him to be removed from the old group (associated to the previous plan).

How do I do that in the GJ Integration with CBSubs?

Regards

Ensure "Remove" is set to "Yes". I think this may only work for expiration, cancellation, etc.. though and not upgrades.

Sorry, the "remove" set to yes should be setted in the first plan? When is established that the user should join the group 1? Setting this to be removed means that he will be removed when this user ends its subscription for the plan (expiring or cancelling)

Or should be established in the second plan? (the upgrade)

What I did was to put in the second plan two movements for the GJ integration. The first one is to join the user to a new group associated with this second plan. And the second movement in GJ integration, in this same plan, is setting a join for the first group (the group from which it arrives) but establishing a remove action = yes, and selecting inactive to be the status of that first group.

In the first tests it appears to work fine. Except for some cases where it seems that the upgrading doesn't remove the original plan. For some reason the user maintains its subscription for the first plan and for the second (upgrade) plan. I thoght that when someone upgrades, their original plan should be removed, but it seems not to be true.

Regards,

You need to set "Removed" on the plan they're currently subscribed to or any plan you want their group to be removed when they expire for that matter. So maybe both if you wanted. Setting it on the plan you're upgrading to won't have any affect on the plan you're upgrading from.