Hello. I thought that when the susbscriber renewed its subscription he could be able to apply the promotion coupon configured for that plan. But there is no space to apply the coupon code when he is renewing its subscription. Is that right or are we missing something?
When someone new subscribes to the plan de promotion works fine, but at a renewal the speace for writing the promotion code doesn't appear.
Is that because the promotions codes doesn't apply to renewals?
If the promotion shoud be applying to the renewal, please tell me what do you think I could be missing in the configuration of the promotion? Or in the configuration of the plan.
That should be working fine if you allow your coupon to apply to renewals. By default "Applies to renewals:" is set to "Yes" on the "Advanced" tab of your coupon. If set to "No" simply adjust as needed. If you've conditions in place then maybe those conditions aren't being met at renewal. The input to supply a coupon code only shows if a coupon meets the current situation.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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