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CB Quick Start Pro installation error- site down

  • sonny1
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12 years 4 months ago - 12 years 4 months ago #208444 by sonny1
CB Quick Start Pro installation error- site down was created by sonny1
I tried to install the CB quick start pro. It gave the failed installation of some plugins and now I end up to blank pages after trying to log in both at administrator and front end.

Attaching screen shot

update: It seems it took the website down. Now all i see is blank pages at back-end and front-end.

Kindly assist.

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Last edit: 12 years 4 months ago by sonny1.

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  • krileon
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12 years 4 months ago #208445 by krileon
Replied by krileon on topic Re: CB Quick Start Pro installation error- site down
Fixed, you had intro text with quotes that the auto config appears to have failed to escape.

Kyle (Krileon)
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CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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  • sonny1
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12 years 4 months ago - 12 years 4 months ago #208447 by sonny1
Replied by sonny1 on topic Re: CB Quick Start Pro installation error- site down
Thank you very much for such quick help Kyle. :-)

couple of points:

But intro text of what?

And how did you fix it? (for my future reference in case I reinstall it)

In Joomla admin, now I see Community Builder and group Jives options besides Help. And also see CB under components. Is this redundancy normal?

Though the above is taken care of, :-)following observation is from my Joomla test folder when I tried to install CB quick start Pro on a clean joomla installation:

It seems to be taking too long to install. No component time out occurs while installing but I do time out as an admin from back end while waiting for it to finish. LOL

Here is the screenshot I took after 30 mins of waiting. So I ended up cancelling it.

Please advice on it as well, if possible.
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Last edit: 12 years 4 months ago by sonny1.

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  • krileon
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12 years 4 months ago #208470 by krileon
Replied by krileon on topic Re: CB Quick Start Pro installation error- site down

But intro text of what?

Looks like registration intro text.

And how did you fix it? (for my future reference in case I reinstall it)

Added slashes to the quotes to escape them. However, it's a bug in the auto configure script that caused it, which is now fixed for next release of pro package.

In Joomla admin, now I see Community Builder and group Jives options besides Help. And also see CB under components. Is this redundancy normal?

That's normal. That's the CB Admin Nav module.

Though the above is taken care of, following observation is from my Joomla test folder when I tried to install CB quick start Pro on a clean joomla installation:

Package truly is meant for a clean install.

It seems to be taking too long to install. No component time out occurs while installing but I do time out as an admin from back end while waiting for it to finish. LOL

It installs like a dozen things, including CB, it's going to take some time to complete.

Here is the screenshot I took after 30 mins of waiting. So I ended up cancelling it.

You didn't "click here" ;) check the screen carefully, it tells you what you need to do.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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