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Internet Explorer and Forgot Login Issue

  • AlexRag
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12 years 3 months ago #212958 by AlexRag
Running into issues with Internet Explorer when user selects "forgot login"

Either nothing happens or the "Reminder needed for" selections do not work.

Issue is only happening in Explorer.

Firefox, Chrome, Safari works as expected.

Any ideas how to resolve?

Thanks.

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  • krileon
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12 years 3 months ago #212962 by krileon
Replied by krileon on topic Re: Internet Explorer and Forgot Login Issue
Joomla version? CB version? Any errors in error console? Tested with Default Joomla template?


Kyle (Krileon)
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  • AlexRag
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12 years 3 months ago #212966 by AlexRag
Replied by AlexRag on topic Re: Internet Explorer and Forgot Login Issue
I'll test with the default browser during low usage

Remind me how to enable error reporting (Any errors in error console)?

Joomla 2.57
CB 1.81

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  • krileon
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12 years 3 months ago #213042 by krileon
Replied by krileon on topic Re: Internet Explorer and Forgot Login Issue

Remind me how to enable error reporting (Any errors in error console)?

Site > Global Configuration > System > "Debug System" set to "Yes".
Site > Global Configuration > Server > "Error Reporting" set to "Maximum"

Please test with both of the above set so errors can be exposed.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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  • AlexRag
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12 years 1 month ago - 12 years 1 month ago #216220 by AlexRag
Replied by AlexRag on topic Re: Internet Explorer and Forgot Login Issue
Hi Kyle,

Tested both using default template and existing. No errors reporting.

The issue seems to be the "Forgot login" feature. The radio buttons to choose between forgot username and forgot password are not working properly in any Explorer browser.

In some cases selecting the buttons have no changes, In other cases I have to select both option, deselect one for the information to appear.

In yet another case, the routine is select both, deselect both to have anything appear.

Truly bizarre, but hope you can help. Can I PM th url?

Thanks!
Last edit: 12 years 1 month ago by AlexRag.

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  • krileon
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12 years 1 month ago #216252 by krileon
Replied by krileon on topic Re: Internet Explorer and Forgot Login Issue
Please upgrade to CB 1.9 and confirm if issue persists. Believe we've fixed this already.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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