Reposting of this original thread.
www.joomlapolis.com/forum/149-usage/213553-unable-to-complete-uninstallation
php ver - 5.3.10
CB ver - 1.8.1 (now 1.9.0)
Joomla ver - 1.5.26
Kunena ver - 2.0.1
Problem - All of a sudden this site I manage started getting WSOD when you tried to register or edit a profile. Set php Memory to 64MB and then 128MB. Seemed to be fixed for a few minutes, but went back to WSOD.
Solution - We've decided to remove CB. I've been able to remove the three child plugins with no problem (login, mod and online). When I try and uninstall the base CB, I get these errors:
It was not possible to delete the selected file.: 'comprofiler.html.php'
Component Uninstall: unable to remove the component site directory
It was not possible to delete the selected file.: 'snoopy.class.php'
Component Uninstall: unable to remove the component site directory
The comprofiler directories are still in the module and administrator directories, and nothing has been removed. The CB is removed from the component menu, and the menu configuration.
And, when I try to register someone, it still tries to use the CB registration.
I tried to reinstall, so that it wouldn't be half-way in and out. Upon trying to reinstall it says it can't write the files (they are already there). I can manually delete the two comprofiler directories. And then, I can reinstall to have a full install (though left unconfigured). But, I still can't remove.
As per the FAQ linked:
1 - Check server error logs (not access logs) if you have access to them.
I've checked this, and there is nothing in the logs associated with CB or any user registration or profile editing.
2 - Go to your Joomla Administration panel, Site --> Global Configuration --> System Tab and turn on Site Debugging, then try reloading page, and check page source (HTML source). Don't forget to turn site debug off again after you have finished.
Tried this. As per my previous post, the page is completely blank. View Source on the page shows one line of code, and it's blank.
3 - If it the blank page is outside CB (no "option=com_comprofiler" in URL), e.g. in joomla during installation, add following to the index.php (or index2.php, whichever is in the URL) in frontend or backend where it gives you a blank page, just after the first " ini_set( 'display_errors', true ); error_reporting( E_ALL );
I go to the Admin panel, and then go to "Components > Community Builder > User Manager". I try to click on a user name to edit it. The URL associated with the link to edit the user name is:
www.seventhkingdomige.com/nj/administrat...;task=showusers#edit
In fact the link never changes for each user. There is no User ID or anything. I click any user, and it redirects to
www.seventhkingdomige.com/nj/administrator/index.php
If I go "Site > User Manager", the list of users have links that include an @cid[]=xxx
4 - Check your web server error log for errors generated by your website. You might be able to locate the culprit by identifying the logged error.
No errors here...
5 - Often, it's due to lack of memory, see other relevant links below.
I've upped it to 128MB, and even 256MB. Still white screen...
I have just upgraded to Professional membership. I thought (and still think) it may be an issue with file/folder permissions or ownership, as I did move my hosting to a new box within my provider.
I worked with my host support to see what permissions or ownership may be off on the files. They saw some inconsistencies and fix a few things. That helped me get a little further along (as noted in previous posts).
But, I'm still at a loss as to what permissions may be off, and what the permissions need to be.
Does a mod/admin want to move this topic to the Professional Member Support forum, rather than me create a new topic and point back?
krileon
