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CBSubs Mailer Help

12 years 1 month ago #216803 by cconner1000
CBSubs Mailer Help was created by cconner1000
Hi,

I have gone over the instructions, but cannot seem to get the CBSubs Mailer to work. We would like to send out renewal reminder emails 1 week before they are due to expire.

I think that I have it all set up correctly, but they are not queing at all.

I am probably missing something, but I cannot find it.

Can you help?

Thank you.

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  • nant
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12 years 1 month ago #216824 by nant
Replied by nant on topic Re: CBSubs Mailer Help

cconner1000 wrote: Hi,

I have gone over the instructions, but cannot seem to get the CBSubs Mailer to work. We would like to send out renewal reminder emails 1 week before they are due to expire.

I think that I have it all set up correctly, but they are not queing at all.

I am probably missing something, but I cannot find it.

Can you help?

Thank you.


CB Version?
CBSubs version?
Did you study the CBSubs documentation as it has good examples and use cases?
What exactly are you trying to configure?
Give screenshot of your configuration?
How are you testing?

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12 years 1 month ago #216904 by cconner1000
Replied by cconner1000 on topic Re: CBSubs Mailer Help
CB Version? Version 1.8.1

CBSubs version? Version 2.02

Did you study the CBSubs documentation as it has good examples and use cases? Yes.

What exactly are you trying to configure? I am trying to set up a mailer in CBSubs to notify our paid members 1 week before their subscriptions run out to renew now.

Give screenshot of your configuration? Yes.

How are you testing? By setting my expiration date to the 1 week due date and then selecting the "Url of cron task to process mailers rules:" link.

Each time no mailers are processed when I know that 1 email is due to be sent.

Thank you for your help!

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12 years 1 month ago #217081 by cconner1000
Replied by cconner1000 on topic Re: CBSubs Mailer Help
I still cannot get this to work. Any suggestions?

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  • krileon
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12 years 1 month ago #217123 by krileon
Replied by krileon on topic Re: CBSubs Mailer Help
I believe it may not be working because you set it to apply to all plans then you set it that all plans need to be active. Try adjusting "Must be in state" to "Not relevant" and see if that resolves your issue.


Kyle (Krileon)
Community Builder Team Member
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