We are receiving the following Payment Gateway error:
Payment refused by payment gateway: The Global Payment System identification numbers are incorrect. Call Merchant Service Provider. (38)
HTTP operations with Credit-cards production server are not allowed for security reasons.
Payment refused by payment gateway: The Global Payment System identification numbers are incorrect. Call Merchant Service Provider. (38)
Our Gateway is Authorize.net. API and Transaction keys have been triple checked. Is this a sever/security related issue? Would appreciate any help/direction in this matter. Thanks.
You can't use Authorize.net without SSL. Looks like you've either your credit cards usage set to HTTP or don't have working HTTPS.
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Thank you for the immediate feedback! We have initiated the process for SSL with our host server. Are there any steps on our end/Community Builder to switch over?
Nope, CBSubs will do the HTTPS switch over during payment. Just ensure within CBSubs > Settings > Credit Cards that it's set to allow the switch over and to use https (http is available for testing only).
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
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with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
We now have SSL and I have ensured that credit cards are set to allow the switch over and to use https. We tried making a payment but are now receiving a different error:
"Payment refused by payment gateway: The Global Payment System identification numbers are incorrect. Call Merchant Service Provider. (38)"
Again we have double checked our API, transaction keys, and MD5 Hash.
Is there a setting conflict on our end or is this something we need to contact Authorize.net on?
I think you may need to contact Authorize.net. Reviewing the error code it says "The merchant was incorrectly set up at the processor.", which is rather vague. Based off the below post on their developer forums you need to contact your merchant as Authorize.net wasn't setup properly for it.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
