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[SOLVED] How to have more information about HTTP Error 500

  • krileon
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11 years 9 months ago - 11 years 9 months ago #218779 by krileon
You either have a lot of users, something draining a lot of memory, or a lot of stuff installed to be consuming 128MB of memory so easily. CB Conditional is trying to use 0.5MB. Please review that your server meets the needs of your site. Review memory usage at the bottom of the page in debug log while enabling/disabling various CB plugins and Joomla extensions to see what's consuming such a large amount of memory.


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Last edit: 11 years 9 months ago by krileon.

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  • fduchesne
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11 years 9 months ago #218793 by fduchesne
Hello Krileon,

Thanks for your response :cheer: , but I don't have a lot of user at the moment, because my website is not online for the moment. I just have 5 users in CB for my test :) ....

It's very strange, but I will check with my provider what is the matter and/or disable some CB plugin...

If you have other idea don't hesitate...

Best Regards.

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  • krileon
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11 years 9 months ago - 11 years 9 months ago #218796 by krileon
There's no reason to be consuming 128MB with only 5 users. You must have a ton of stuff installed or something installed that maybe erroring or looping to consume tons of memory. If you go live your site will never work at that performance (memory locked). Host provider isn't really responsible for this sort of stuff so it's probably not appropriate to expect them to do much about it other then maybe help in getting xdebug profiler working so you can profile it (alternative is to do as suggested in my previous post).


Kyle (Krileon)
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Last edit: 11 years 9 months ago by krileon.

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  • fduchesne
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11 years 9 months ago #218824 by fduchesne
Hello,

I will do some test to disable some CB plugin.

But there is something strange, if I use in the profil TAB [cb:userfield field="cb_birthday" /] I got this error, but If I replace by [cb:userdata field="cb_birthday" /] or [cb_birthday] I don't have the error...

Could you explain me why [cb:userfield field="XXXX" /] generate error ?

Thanks you.

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  • krileon
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11 years 9 months ago #218828 by krileon
[FEILD_NAME] pulls directly from user object and no getField API and processing is needed. userfield uses full API checking, triggers, etc.. so it's heavier, but that doesn't matter as you're at memory limits and the true issue is elsewhere.. using a different substitution is just a bandaid, but realistically in a live setting your site won't function at such high memory consumption without boosting memory limits even higher, but really you need to find what's causing the large memory consumption.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • fduchesne
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11 years 9 months ago #219937 by fduchesne
Hello,

I found my problem.

It was because there was a conflict between a conditionnal in a field and a conditionnal in a tab.

You can close or marked as Solved this case.

Thanks for your support.

Best Regards
The following user(s) said Thank You: krileon

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