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users can not save profile

  • kilongwe
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11 years 8 months ago - 11 years 8 months ago #221824 by kilongwe
users can not save profile was created by kilongwe
The website was working with no problem, but this morning i found these two error
1. All users (apart from administrator) can not edit their profile, when click edit and save profile got 500 error with this message. Both on from end and back end.

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@xx.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


2.When users try to register, i got session expired or cookies are not enabled in your browser, i tried to dissable Version checking on Configuration no changes, i diables joomla cache plugin and in global config, it worked.

I do want cache, how can Community builder work with cache enabled?
Last edit: 11 years 8 months ago by kilongwe.

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  • krileon
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11 years 8 months ago #221826 by krileon
Replied by krileon on topic users can not save profile

1. All users (apart from administrator) can not edit their profile, when click edit and save profile got 500 error with this message. Both on from end and back end.

Enable debug mode and maximum error reporting in Joomla global configuration then attempt to save profile again to expose the error.

I do want cache, how can Community builder work with cache enabled?

Don't use cache with CB. CB is dynamic in nature and cache + dynamic do not work well with one another as dynamic depends on up to date content. You can try using it, but don't cache for anything longer than 3 minutes or so.


Kyle (Krileon)
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  • kilongwe
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11 years 8 months ago #221912 by kilongwe
Replied by kilongwe on topic users can not save profile
for the profile edit problem, i have found the source of problem is Progress plugin. In my website ( Registration System) there are two type of profile, one is Students and the other is Officials, because there are difference in the fields used in either group, so i used two progress fields with conditional plugin to hide this field from one group to another.

When i enable it, the edit profile doesnt work, is there any fix?

There is no error show nor logged on server than 500

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  • krileon
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11 years 8 months ago #221942 by krileon
Replied by krileon on topic users can not save profile
That's a known fixed bug. Please ensure you've latest CB Conditional (3.0.2) and latest CB Progress Field (2.1.1).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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