Well, that's not very comforting to hear, since I've paid for this software. and I will not go live with the site with a situation like this. So I'd like to escalate this issue to whomever it needs to go whether or not this is an issue on my side or in the core software.
I have tested this issue with Chrome, Oprah, Safari, IE, and Firefox, so I know it's not a browser issue. If it's a configuration issue, i'd like to know.
I can't stress enough, that this is delaying my production launch and the People I have to answer to are growing more impatient...
Well, that's not very comforting to hear, since I've paid for this software. and I will not go live with the site with a situation like this. So I'd like to escalate this issue to whomever it needs to go whether or not this is an issue on my side or in the core software.
I developed the plugin as well as am support so there is no escalation.
I have tested this issue with Chrome, Oprah, Safari, IE, and Firefox, so I know it's not a browser issue. If it's a configuration issue, i'd like to know.
As explained I don't know what it is as it's working perfectly fine in all my tests. Even working on your site it self.
If you PM backend super administrator login credentials again and include FTP login credentials I can try taking a look again, but I don't know what more to do as it's working for me perfectly fine. Have you had anyone else try their login and confirm their login is or is not working? The only thing I can think of that'd completely stop it like this is fatal JS errors as it uses jQuery to handle the popup, etc..
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Ah, I think I see a potential issue. You've configuration.php configured with a $live_site and I can see some origin errors being thrown. Please do provide backend super administrator login credentials as well as FTP credentials and will see if I can fix it.
Basically you've your social site applications (twitter at least) configured for example.com yet are browsing to it at
www.example.com
. Those two are not the same. This causes domain or origin matching to fail and will cause the social sites to not function. You need to pick which you want to use (with or without www.) then have an htaccess redirect in place to ensure they always land on the correct domain for your site.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
Documentation
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Localization
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CB Quickstart
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CB Paid Subscriptions
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Add-Ons
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Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
