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[SOLVED] not again...Welcome Email issues

  • serjo
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11 years 7 months ago - 11 years 7 months ago #223679 by serjo
It seems there are still some email issues with the latest version CB 1.9

Here's my settings:
Allow User Registration: Yes, independently
Require Admin Approval: No
Require Email Confirmation: No
Joomla 2.5.9
CB: 1.9
Server: PHP 5.3.17

I can email users, without problems through mass email. (both Joomla and CB)
When I enable Require Email Confirmation: Yes, Everything works and the user receives first the approval email and then, once email is approved the Welcome email.
When I disable Email confirmation, the Welcome Email does not get sent. I have tried multiple email addreses, checked Spam folder, even directly checked on the server and it seems CB never sent an email out with above settings.

I have turned on error reporting, but there are no errors. Even server error logs show nothing. My server is also not listed on any RBL.

Any ideas?

using:
CB v2.0.x
CBsubs v 4.1.x
Joomla 3.3+
Last edit: 11 years 7 months ago by krileon.

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  • krileon
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11 years 7 months ago #223717 by krileon
Replied by krileon on topic not again...Welcome Email issues
It's using the onUserActive trigger, which I believe does not fire when there is no confirmation and no approval. I suggest simply using CB Auto Actions and creating an Email action with trigger of after registration and it should work fine. You can even use CB Auto Actions to establish a connection with the user in the same way CB Auto Welcome does using a connections action.


Kyle (Krileon)
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  • serjo
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11 years 7 months ago #223786 by serjo
Replied by serjo on topic not again...Welcome Email issues
I appreicate your answer, but why would CB not send a welcome mail in every case. At the end of the day the user has just become a member of the site and should be informed about this event. Using an extra plugin for such a core function seems silly. So why not move your internal trigger to send after registration? They get sent another email anyway in case they need to be confirmed by admin or confirmation.

using:
CB v2.0.x
CBsubs v 4.1.x
Joomla 3.3+

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11 years 7 months ago #223813 by krileon
Replied by krileon on topic not again...Welcome Email issues
Was under the impression you were using CB Auto Welcome so you can disregard the trigger remark, sorry. The Welcome message should be sending fine as long as its language strings for subject and body are valid, but they should be as you said it sends fine if confirmation or approval is enabled. Is CBSubs installed on this site? As it changes email behavior and the Welcome email won't send until after payment (using offline gateway maybe?).


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • serjo
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11 years 7 months ago #223896 by serjo
Replied by serjo on topic not again...Welcome Email issues
I don't use CBsubs on this site at all. But I do use CBauto actions for automatic login (with php code). I have however tried to disable the plugin completely and the system still does not send a welcome email... the only language is default english, so there should be no issues with language strings. the site is currently set up on a subdomain - maybe that makes a difference... but then why would it work when enabling the admin approval? any other ideas?

using:
CB v2.0.x
CBsubs v 4.1.x
Joomla 3.3+

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  • krileon
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11 years 7 months ago #223933 by krileon
Replied by krileon on topic not again...Welcome Email issues
Please disable CB Auto Actions and confirm if issue persists. The after registration trigger, which I assume you're using for auto login, fires before the emails are sent so you'll need to use onAfterUserRegistrationMailsSent instead.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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