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500 server error

11 years 7 months ago - 11 years 7 months ago #223797 by taichicoach
500 server error was created by taichicoach
500 server error
This is rather urgent. I did the official launch of my site yesterday, and just before midnight, the site crashed, with a 500 internal server error.

I ran cb tools and got:

All Community Builder comprofiler table rows have links to user table.
All users table rows have links to comprofiler table.
users table has no zero id row.
comprofiler table has no zero id row.
All rows in comprofiler table have user_id columns identical to id columns.
All users table rows have ACL entries in user_usergroup_map table.
All ACL user_usergroup_map table rows have corresponding entries in users table.

This happened immediately after I disabled the first user I had created. This user was the first "test user" created after I installed Joomla and CB 1.9 . Re-enabling the user did not fix the problem.
Last edit: 11 years 7 months ago by taichicoach.

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11 years 7 months ago #223828 by krileon
Replied by krileon on topic 500 server error
Enable debug mode and maximum error reporting in Joomla global configuration then re-test the location you get the 500 error to help expose the actual error. Usually a MYSQL or PHP fatal error.

Kyle (Krileon)
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11 years 7 months ago - 11 years 7 months ago #223833 by taichicoach
Replied by taichicoach on topic 500 server error
"Maximum error reporting"? Ah. Found it.
Last edit: 11 years 7 months ago by taichicoach.

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11 years 7 months ago #223838 by krileon
Replied by krileon on topic 500 server error
Site > Global Configuration > System > Debug System > Yes
Site > Global Configuration > Server > Error Reporting > Maximum

Both of the above must be set for errors to properly expose. Once done re-test to expose the error further. If it doesn't then you'll need to check your server error logs. A 500 error is a server error so it's either server issue, MYSQL fatal error, or PHP fatal error.

Kyle (Krileon)
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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11 years 7 months ago - 11 years 7 months ago #223839 by taichicoach
Replied by taichicoach on topic 500 server error
Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/k2.php on line 13

Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/utilities.php on line 326

Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/controllers/itemlist.php on line 35

Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/utilities.php on line 326

Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/permissions.php on line 242

Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/permissions.php on line 252

Fatal error: Class 'K2Table' not found in /home/taichi9/public_html/mywebsite.com/administrator/components/com_k2/tables/k2category.php on line 14
Last edit: 11 years 7 months ago by taichicoach. Reason: privacy

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11 years 7 months ago #223841 by krileon
Replied by krileon on topic 500 server error
All coming from K2. Please contact K2 for further support. Probably can download latest release of K2 to resolve the issues.

Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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