500 server error
This is rather urgent. I did the official launch of my site yesterday, and just before midnight, the site crashed, with a 500 internal server error.
I ran cb tools and got:
All Community Builder comprofiler table rows have links to user table.
All users table rows have links to comprofiler table.
users table has no zero id row.
comprofiler table has no zero id row.
All rows in comprofiler table have user_id columns identical to id columns.
All users table rows have ACL entries in user_usergroup_map table.
All ACL user_usergroup_map table rows have corresponding entries in users table.
This happened immediately after I disabled the first user I had created. This user was the first "test user" created after I installed Joomla and CB 1.9 . Re-enabling the user did not fix the problem.
Enable debug mode and maximum error reporting in Joomla global configuration then re-test the location you get the 500 error to help expose the actual error. Usually a MYSQL or PHP fatal error.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Site > Global Configuration > System > Debug System > Yes
Site > Global Configuration > Server > Error Reporting > Maximum
Both of the above must be set for errors to properly expose. Once done re-test to expose the error further. If it doesn't then you'll need to check your server error logs. A 500 error is a server error so it's either server issue, MYSQL fatal error, or PHP fatal error.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/k2.php on line 13
Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/utilities.php on line 326
Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/controllers/itemlist.php on line 35
Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/utilities.php on line 326
Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/permissions.php on line 242
Notice: Use of undefined constant K2_JVERSION - assumed 'K2_JVERSION' in /home/my-username/public_html/mywebsite.com/components/com_k2/helpers/permissions.php on line 252
Fatal error: Class 'K2Table' not found in /home/taichi9/public_html/mywebsite.com/administrator/components/com_k2/tables/k2category.php on line 14
Last edit: 11 years 9 months ago by taichicoach. Reason: privacy
All coming from K2. Please contact K2 for further support. Probably can download latest release of K2 to resolve the issues.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
