:dry:
Hi team,
I use CB 1.9 and Joomla 2.5.9
When a user register in my website, he never received the firt confirmation email.
I said firt because if this user try to log in, then the email is sent again, and this time it works. So why not the first time ? I tested if different mailbox and I use PHP mail setting in Joomla
Is CBSubs being used on this site? By default CBSubs will delay the emails until after payment is complete (subscription becomes active). This can be changed by editing your plans and on the Workflows tab set confirmation to be before payment.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
If I understand what you mean :
As I have CSubs which send email after paiment only, CB does not send them ?
In my plans I do not have any email configuration (neither in the worklows tab, nor in the email tab). Because I do not allow the plan on registration. Where can I find this setting too please ?
The Confirmation, Approval, and Welcome emails by default when using CBSubs always send after payment. The only way to change this is to set the emails to send before payment on the Workflows tab of your plans. The Welcome email always sends after payment no matter what I believe. So if you're using the offline payment gateway for example this could behave as you're experiencing.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
