I just restored a backup using akeeba backup to a development site for testing. Upon opening the backend, I am showing (screenshot) 494 members (5 pages at 100/page). However there are 929 members in my system and in the comprofiler table (screenshot 2).
What has happened? The members actually are visible on the front end when I search for them, but not in the backend... very confused.
Run CB > Tools > Synchronize and see if it resolves. The user must exist in _users and _comprofiler as well. Existing in _comprofiler is not enough for the user to exist on your site and is ignored.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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You can't. You have no username, name, email, or password for that user; he doesn't exist. You could create a new CB User, delete their _comprofiler row, edit the broken _comprofiler row and give him the User ID of the new CB user and that should work.
this person is in the live site but somehow gets lost in the backup. in live he is in _comprofiler and _users and shows up in the CB backend.
Use CB Juice to export from your live site and CB Juice to import into your new site and you completely eliminate any of these issues.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Ok this seems like it must be a akeeba backup / restore issue as the users who have the name %like% "nathan" in my live site are different from the backup despite my making no other changes. Would you agree??? Screenshots of live vs. backup.
They look fine except your backup for 3 people have no usergroups, which isn't correct as they should have at least Registered. The two Nathans I see in your backup seam ok aside from that. Your live site seams to have a 3rd Nathan and am just guessing that he was created afterwards.
The user must exist in _users and _comprofiler for CB to consider them existing. If they exist only in _users then running tools fixes it, but if they only exist in _comprofiler then they're no user row with password or anything. The best way to export/import CB users is using CB Juice.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
