Which PayPal gateway? We have 3 (Standard, Advanced, and Pro). Baskets can't be paid multiple times so sounds like it's already been paid, but maybe PDT/IPN isn't configured so CBSubs never received confirmation of payment (or could be pending if done by echeck).
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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I made a new plan for testing and I get the message 'This invoice has already been paid. For more information, please contact the dealer.'. This plan could not be paid because it is new, with a user which have no active subscription.
Do you think it could be a PayPal issue?
I will try to delete the Paypal gateway and set up a new one.
Strange, haven't seen this issue unless PayPal didn't communicate to CBSubs that the purchase was successful. Please ensure your PayPal account is configured properly with PDT and IPN (see CBSubs documentation for step by step instructions). Did you change the invoice number formatting within CBSubs > Settings > Display > Invoices? As misconfiguring this could cause all baskets to have the same invoice number and perhaps cause this.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
Documentation
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Localization
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
'Did you change the invoice number formatting within CBSubs > Settings > Display > Invoices? As misconfiguring this could cause all baskets to have the same invoice number and perhaps cause this.'
I do not know what was wrong, but the changes made have fixed the problem (I will reread the manual).
krileon
