We have 2 CB Subs parent membership plans setup and each plan has plan options as child plans. The issue is that if a person has a "Basic" parent membership with child plans selected the system will not allow them to upgrade to the "Full" parent membership with pro-rating.
The system will only allow them to upgrade (choose different child plans) within the parent plan in which they are already members.
How can we allow members to upgrade with a pro-rated fee to a different parent plan?
Both plans (plan you're upgrading from and plan you're upgrading to) must have prorating enabled for prorating to work. Once configured as such try again and see if is working then.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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I've verified that all plans do have prorating enabled. Is there another setting that may cause issues here in preventing an upgrade from one plan to another?
Only the parent plan should prorate with other parent plans. Does your parent plan have a price or is it free and just being used as a category for the child plans? Child plans will only prorate with other child plans of the same parent.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
