Hello,
I just saw a small problem in my CBSubs.
When user deactivates their account (plan), the email is not sent to the user ! Email on cancellation by user in Plan is completed.
Please, do you know why ?
Thanks
Joomla version? CB version? CBSubs version (I assume 3.0?)? Are you using the email on the Presentation tab or the email provided by the CBSubs Email integration? What gateway did they cancel from? Was it PayPal? If PayPal it typically takes double cancellation to actually cancel the subscription as first cancellation just cancels at PayPal.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Sorry...
Jommla 2.5.8
CB 1.9
CBSubs 3.0
There is only one plan for life.
I use CBSubs Email Integration. The email is sent CC copy of my box but not to the user unsubscribes Plan.
Is the plan free lifetime or paid lifetime? If free lifetime ensure you've set CBSubs to create subscriptions for free lifetime plans within CBSubs > Settings > Global. If possible please try using CBSubs Email integration and using the "Deactivation Email" email (you can use the email field substitution to send to the user then CC your self).
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Great, thank you. Have created a bug ticket to investigate the Presentation email for cancellations not working properly.
#4056
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
