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[SOLVED] CB and CBSubs blank pages after PHP upgrade

  • EPICweb
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11 years 7 months ago - 11 years 7 months ago #228371 by EPICweb
Hi,
I've got a rather urgent issue with CB and CBSubs.
J 2.5.11
CB 1.9
CBSubs 3 (most recent version)

After upgrading my server to PHP5.3.23, registration form, all cb member listings, login module return blank pages. Forum discussions on this don't appear to be my problem.

Debug and max error reporting return NO error messages.

In administrator, I get blank pages on CB User Management, main Paid Subscriptions page, Settings, and several other submenu items. I can see the other CB tabs (except User Management) and other Paid Subscription submenu items. When I try to close the sub menu items, I get a blank page.

The most interesting part of my issue is this. I have a subdomain where I installed CB only (no CBSubs) in late March. That site has none of the issues I'm seeing with the main domain.

epicorg.com is the main domain. newvoicesyoungwriters.com is the subdomain.

I've used my golden ticket on this, but figured it was good to get this into the forum so others might be helped.

SU info is in the ticket.

Any ideas what's going on?

Is this something that others have seen.
Last edit: 11 years 7 months ago by krileon.

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  • krileon
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11 years 7 months ago #228374 by krileon
Replied by krileon on topic CB and CBSubs blank pages after PHP upgrade
Enable debug mode and maximum error reporting in Joomla global configuration then duplicate your issue and see if the error exposes further. Most likely when you upgraded PHP versions you lost PHP.ini settings or are using a new PHP.ini file that has configuration issues. Please also see our FAQ below regarding blank pages.

www.joomlapolis.com/support/faq/101-support/18227-blank-page-issue


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • EPICweb
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11 years 7 months ago #228376 by EPICweb
Replied by EPICweb on topic CB and CBSubs blank pages after PHP upgrade
thanks for the response, Kyle.

I found the blank page faq last night, but really didn't understand what I needed to do. This was particularly confusing to me:
if it the blank page is outside CB (no "option=com_comprofiler" in URL), e.g. in joomla during installation, add following to the index.php (or index2.php, whichever is in the URL) in frontend or backend where it gives you a blank page, just after the first " ini_set( 'display_errors', true ); error_reporting( E_ALL );

Since this problem only affects CB and CBSubs I'm assuming this is NOT outside CB, so I'm assuming this doesn't apply to my issue.

I have url rewriting turned on. Here's the registration page:
epicorg.com/component/comprofiler/registers.html

I also tried the debug and error reporting and as I mentioned in my initial post, there were NO errors displayed. My server error log is also blank.

There's also the issue that the new CB installation on my subdomain isn't affected (apparently).

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  • krileon
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11 years 7 months ago #228377 by krileon
Replied by krileon on topic CB and CBSubs blank pages after PHP upgrade
Your registration page is throwing a 500 error. That's a server error. You need to contact your host and also check server error log and see what's happening. Seams your PHP upgrade wasn't done right or PHP isn't configured right.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • EPICweb
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11 years 7 months ago #228378 by EPICweb
Replied by EPICweb on topic CB and CBSubs blank pages after PHP upgrade
Now I'm REALLY confused. Why am I not seeing any errors messages at all? How did you get it to display? Where did you see it?

And I'm still not clear why the PHP upgrade would hose ONLY CB related items?

Will check with the host asap, but would appreciate you guys taking a closer look. I've given you the keys to the kingdom. ;-)

Betty k.

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  • krileon
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11 years 7 months ago #228381 by krileon
Replied by krileon on topic CB and CBSubs blank pages after PHP upgrade
When navigating to the registration URL provided in your previous reply the below is thrown.
Code:
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

This is a server error. You'll need to check server error logs for details.

And I'm still not clear why the PHP upgrade would hose ONLY CB related items?

Not all usages are alike. CB could be using a PHP function your host has disabled. It could be any number of things. You'll need to check your server error log for details as to what's erroring. If nothing is showing then please contact your host and see if they can review their logs and see if anything is showing.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

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