I have installed CBSubs 3.0 and when enabling the cbpaidsubsbot plugin my site crashes with an Internal Server Error. When my hosting disables the plugin it is live again. I have followed the install instructions and they have all said successful after the install. We are using CBPro and that is working well. Our hosting, Cloud Access, says the plug in is bad and not to use it until it gets fixed.
We are using Joomlage Template Impressions, but I hope that the template would not be a problem with this.
I have attached the system info for reference.
I am at a loss and need to have our site totally running within two weeks.
Internal server errors are just that, server errors. This could mean server configuration is wrong or a function CBSubs is trying to use is disabled or not available at all. Could also be a mod_security issue. Your host (or your self if you have access to logs) needs to check server error logs and see what error occurred when your site was locked out. Please enable debug mode and maximum error reporting in Joomla global configuration then re-enable the CBSubs bot and cause your site to error. Now review server error logs and see what error occurred.
To fix the issue after doing the above to try and expose errors simply navigate to plugins/system/ and rename the folder "cbpaidsubsbot" to "cbpaidsubsbot-DISABLED" using FTP and it won't be able to load in. You can then disable it in Joomla then rename it back.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
