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CB AntiSpam - Captcha Image not refreshing, sound not working

  • Rik Brown
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11 years 3 months ago - 11 years 3 months ago #230797 by Rik Brown
I'm trying to get [strike]re[/strike]captcha working within the CB AntiSpam plugin for our site registrations. The image shows up properly on the registration form but it cannot be refreshed (except to reload the entire page) and the sound does not play either.

I do have the public and private keys input. We use these same keys in other modules so they should work here.

Any ideas?


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Last edit: 11 years 3 months ago by Rik Brown.

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  • krileon
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11 years 3 months ago #230807 by krileon
That's not reCaptcha, that's the built in captcha. Wrong screenshot? Are you sure you have it configured to use reCaptcha? The field it self can be configured to use a different mode so ensure within CB > Field Management > Captcha that it's configured properly.


Kyle (Krileon)
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  • Rik Brown
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11 years 3 months ago - 11 years 3 months ago #230821 by Rik Brown
It was the correct screenshot.

And, yes, the mode was set to General Mode (Sorry, let's forget about reCaptcha) in antispam_captcha. I've also tried "Internal (Code)" mode.

With either setting, I have the same problem indicated in my initial message above in that I'm unable to click to refresh/change the captcha image and am unable to get any sounds from clicking on the sound image.

So what else can I check?

Thanks. -- Rik
Last edit: 11 years 3 months ago by Rik Brown.

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  • krileon
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11 years 3 months ago #230856 by krileon
Means you've an access error or JS error. The refresh and audio buttons Ajax to an internal URL. Ensure you've a public and published Joomla menu item to CBs profile page. Review browser error log when attempting to use either of those buttons to see if a fatal JS error occurs.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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  • Rik Brown
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11 years 3 months ago - 11 years 3 months ago #230906 by Rik Brown

krileon wrote: Means you've an access error or JS error. The refresh and audio buttons Ajax to an internal URL. Ensure you've a public and published Joomla menu item to CBs profile page. Review browser error log when attempting to use either of those buttons to see if a fatal JS error occurs.


1 - The profile page (profile-view) has a public, published menu page
2 - The only .js error that I get from Firefox's error console is:
Code:
Error: NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIWebNavigation.loadURI] Source File: chrome://global/content/viewSource.js Line: 177
I'm unable to get the refresh/sound to work in Firefox, Chrome, and IE. I've also tried changing through the various User Profile templates in the CB Configuration Manager.

FYI, here is the registration page.

Anything else to check?

Thanks. -- Rik
Last edit: 11 years 3 months ago by Rik Brown.

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11 years 3 months ago - 11 years 3 months ago #230929 by krileon
Did you replace or tamper with CBs jQuery files?

Code:
Failed to load resource: the server responded with a status of 404 (Not Found) http://REMOVED/components/com_comprofiler/js/jquery-1.5.2/jquery-1.5.2.min.js?v=d6c42ab05dd217ad Failed to load resource: the server responded with a status of 404 (Not Found) http://REMOVED/components/com_comprofiler/js/jquery-1.5.2/jquery.metadata.min.js?v=d6c42ab05dd217ad Failed to load resource: the server responded with a status of 404 (Not Found) http://REMOVED/components/com_comprofiler/js/jquery-1.5.2/jquery.validate.min.js?v=d6c42ab05dd217ad

CBs jQuery is not loading in properly so it's not going to work, because those two buttons use CBs jQuery. Notice your Facebook button does nothing as well. All the same issue of CBs jQuery being missing. Please re-install CB to re-install any missing files.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 11 years 3 months ago by krileon.

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