Skip to Content Skip to Menu

🎃 Happy Halloween! Treat yourself with an awesome discount on memberships! Get 20% off now with code SPOOKY-2024!

Update profile not working

11 years 2 months ago #232895 by orangeapple
Update profile not working was created by orangeapple
Hi,

for some reason, my site is not allowing users to update their profile from the front end. However it only seems as though this is happening for some tabs and not others.

Why would this be happening, any ideas.

Thanks
Brad

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 48466
  • Thanks: 8280
  • Karma: 1443
11 years 2 months ago - 11 years 2 months ago #232930 by krileon
Replied by krileon on topic Update profile not working
Are you using CB Conditional to conditionally show/hide the tab or the fields in the tab? Perhaps the jQuery is erroring, but the PHP side of conditional usage is working which will top the field being hidden from saving. If CB Conditional is installed disable it and see if issue persists.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 11 years 2 months ago by krileon.

Please Log in or Create an account to join the conversation.

11 years 2 months ago #232973 by orangeapple
Replied by orangeapple on topic Update profile not working
Hi Krileon,

Yes I am using CB Conditional to both show/hide tabs and fields in the tabs as well.

I disabled/unpublished the CB Conditional plugin and was able to update the profile.

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 48466
  • Thanks: 8280
  • Karma: 1443
11 years 2 months ago #232984 by krileon
Replied by krileon on topic Update profile not working
Then you've a conditional being applied that is removing the field or tab from access. This will cause the fields values to not save. Press F12 and review browser error console when navigating to your profile page as the jQuery maybe failing if you're not seeing the conditional dynamically take affect. Please keep in mind Custom Value conditionals can't jQuery show/hide properly as they've nothing to trigger the condition.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum