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group jive message members not authorized

11 years 1 month ago - 11 years 1 month ago #233309 by matthewdavey
group jive message members not authorized was created by matthewdavey
When I click on my message members button from group jive menus I get a message not authorized How do I broadcast messages to my group members from the groupjive messages menu?

I also have published Quick Message Tab but it does not display?I think I have to get a message system which is your choice?
Thanks
Last edit: 11 years 1 month ago by matthewdavey.

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11 years 1 month ago #233347 by krileon
Replied by krileon on topic group jive message members not authorized
You need to have UddeIM installed to use any of the PMS features. As for GJ displaying that error that's an access permission error. You shouldn't see that unless you don't have access to Group Message. Check within GJ > Config > Groups > Messages to ensure messaging is enabled and access is appropriately set. Category owner and CB Moderators are exempt from this access check though.


Kyle (Krileon)
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11 years 1 month ago #233407 by matthewdavey
Replied by matthewdavey on topic group jive message members not authorized
I selected message categories from groupjive menus but when I went to groupjive menu I get see attached it has not auto selected Menu Item Type * what should it be?

I have checked the configuration and changed to group users instead or group owner but it still says Not authorized. see attached

Do I have to install UddelM first?
Thanks
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11 years 1 month ago #233431 by krileon
Replied by krileon on topic group jive message members not authorized

I selected message categories from groupjive menus but when I went to groupjive menu I get see attached it has not auto selected Menu Item Type * what should it be?

It shouldn't be anything. It's type does not exist. The menu item is forced by GJ.

I have checked the configuration and changed to group users instead or group owner but it still says Not authorized. see attached

Are you testing as a normal registered user that has joined the group, the group owner, the category owner, or a CB moderator? Not everyone has access. For registered users to have access it must be set to "Group Users" and the user attempting to use it must join the group before doing so.

Do I have to install UddelM first?

No, it'll use Email or PMS by default. Will see there's no PMS and will send as Email.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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