[SOLVED] CBsubs url post integration

activha
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11 years 3 months ago - 11 years 3 months ago #234056 by activha

[SOLVED] CBsubs url post integration was created by activha

Hello

We have a problem making url integration work with liveagent form qualityunit with the following.

We want to call an API working like this : (see example on API docs

Code:

Example of calling POST request

//next example will insert new conversation
$service_url = 'http://example.com/api/conversations';
$curl = curl_init($service_url);
$curl_post_data = array(
        'message' => 'test message',
        'useridentifier' => 'agent@example.com',
        'department' => 'departmentId001',
        'subject' => 'My first conversation',
        'recipient' => 'recipient@example.com',
        'apikey' => 'key001'
);
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
curl_setopt($curl, CURLOPT_POST, true);
curl_setopt($curl, CURLOPT_POSTFIELDS, $curl_post_data);
$curl_response = curl_exec($curl);
if ($curl_response === false) {
    $info = curl_getinfo($curl);
    curl_close($curl);
    die('error occured during curl exec. Additioanl info: ' . var_export($info));
}
curl_close($curl);
$decoded = json_decode($curl_response);
if (isset($decoded->response->status) && $decoded->response->status == 'ERROR') {
    die('error occured: ' . $decoded->response->errormessage);
}
echo 'response ok!';
var_export($decoded->response);

and we have set up the integration as post like this :

Code:

https://ourwebsite.com/support/api/index.php?handler=conversations
message=[PLAN_NAME]
useridentifier=email@ourwebsite.com
subject=oursubject
department=Department001
recipient=[EMAIL]
do_not_send_mail=Y
apikey=xxxxxxx

However this does not work with CBsubs.

Is this integration compatible with the above suggested post code ?
Do we have to set fields between quotes or something else ?

Thanks for helping

Last edit: 11 years 3 months ago by krileon.

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krileon
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11 years 3 months ago #234079 by krileon

Replied by krileon on topic CBsubs url post integration

According to their documentation your POST URL isn't correct. It should be in the below format.

Code:

http://example.com/api/conversations

The URL integration just makes HTTP calls so it should be working fine. Maybe test your usage with CB Auto Actions and its Request action on the after login trigger then enable its debugging parameter so it can output the results of the HTTP request to let you know what part failed.

Kyle (Krileon)
Community Builder Team Member
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activha
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11 years 3 months ago #234085 by activha

Replied by activha on topic CBsubs url post integration

Yes this is the correct URL but without mod rewrite, using index.php

I'll test with auto action to debug

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activha
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11 years 3 months ago #234281 by activha

Replied by activha on topic CBsubs url post integration

After debugging it seems that url integration does not work with https protocol. All is ok with standard http protocol

I dont know if it comes from CBSubs ? or from LiveAgent ?

Your idea ?

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krileon
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11 years 3 months ago #234287 by krileon

Replied by krileon on topic CBsubs url post integration

It currently uses our Snoopy library instead of using CURL directly. When using an HTTPS URL it needs to use "exec", which is probably disabled by your host. So you'll need to use HTTP or enable usage of exec for now.

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activha
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11 years 3 months ago #234289 by activha

Replied by activha on topic CBsubs url post integration

http will do it for now :-)

Thanks for helping

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