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email verification is not working...

  • bucknla
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11 years 2 weeks ago #235154 by bucknla
email verification is not working... was created by bucknla
I'm having problems with my community builder. The email verification used to work fine but now its not working at all even though when i go into configuration its setup do do email verification. There are 3 things that don't seem correct in my installation.
When i try and turn off user registration for Joomla it turns it off for community builder as well even though in community configuration its set so community build and the global settings for registration are set to independent of each other. Second thing is when a user hits submit only 3 fields of data show up in their profile even though the member filled out everything. Only username, password, and email address. None of the other fields contain data even though its entered. Third thing that not right is even though the member gets the verification email with link included when you click on it it doesn't activate the account. I hope these things may help you help me pinpoint where the problem is and how to fix it.
Thanks for your help.

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  • krileon
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11 years 2 weeks ago #235176 by krileon
Replied by krileon on topic email verification is not working...
Sounds like you aren't using CB registration. Ensure you're using CBs login module and are navigating to CBs registration page. Aside from that you could have a conflict from an installed plugin. Disable 3rd party CB plugins 1 by 1 within CB > Plugin Management to find any conflicts.


Kyle (Krileon)
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  • bucknla
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11 years 2 weeks ago #235200 by bucknla
Replied by bucknla on topic email verification is not working...
I see a plugin called disable core registration ...what is that for? could that be a problem:?

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  • krileon
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11 years 2 weeks ago #235217 by krileon
Replied by krileon on topic email verification is not working...
I've no idea, we have no such plugin. We only have CB Core Redirect, which will redirect from Joomla registration and login to CB as needed. Please see your CB documentation available for download in the Advanced downloads section for CB configuration instructions.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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