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[SOLVED] New subscribers cannot access site - Unable to add users using back-end.

10 years 11 months ago - 10 years 11 months ago #236660 by Strategisto2da
Hi,

When a new user subscribes, pays and confirms their subscription they are unable to gain access to the site. A message comes up saying "user name and password do not match or your account is not active yet".

Also, I am unable to manually create a new account in the backend - I get the same message.

Existing members can still access the site.

This is a new problem as of last week - everything was working fine before then.

I'm on CBsubs 1.9.1 - The only new variable is that I tried upgrading to Joomla 3.2 earlier this week. I use Cloudaccess to host my site. The upgrade did not work and took down my site. Cloudaccess then did a "workaround" in order to get the site back up. 3.2 is now running.

What should I do?

Thanks

Mike
Last edit: 10 years 11 months ago by krileon.

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10 years 11 months ago #236685 by krileon
All of this is due to bugs in Joomla 3.2 new password encryption. Please see the below for a possible workaround.

www.joomlapolis.com/forum/153-professional-member-support/223367-password-reset-problem-joomla-32-and-cb-191?start=12#236611


Kyle (Krileon)
Community Builder Team Member
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10 years 11 months ago #236702 by Strategisto2da
Thanks Kyle. The workaround appears to have solved the problem.
The following user(s) said Thank You: nant, krileon

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