New account email

Hello,

We've been using CB for several years. Lately, there has been a problem with the automatic new account email, namely that the password doesn't work.

This was working well, but something seems to have broken. At one point, new users were receiving two mails with different passwords, one apparently from Joomla, one from CB. So, I switched off Autogenerate random registration password, and now only the Joomla mail goes out, but it doesn't contain a valid password.

Below is an example.

Any ideas on what is misconfigured here?

This is a known issue with latest Joomla releases. Please see the below.

www.joomlapolis.com/forum/153-professional-member-support/223367-password-reset-problem-joomla-32-and-cb-191?start=12#236611

Thanks, but I am not running Joomla v3, I'm still with v2.5.14. Sincere apologies for neglecting to mention this in my original post.

The v2 user plugin doesn't have a Strong Passwords option, AFAICT.

There's no reason for passwords to not work then. Do you have both email confirmation and moderator approval enabled? If you do and you use randomly generated passwords then the confirmation email contains only a temporary password. The final password will be generated and sent after a moderator approves the account. So in such a scenario you need the password substitution in the Pending and Welcome emails.

The above email also doesn't look like the default CB formatted email so it was either changed (which is fine) or it's Joomlas (not good, double email). If it's Joomlas navigate to Extensions > Plug-in Manager and edit "User - Joomla!" then disable the notification parameter. Please be sure users are using CB registration and not Joomlas; the URL should be index.php?option=com_comprofiler&task=registers.