We've been using CB for several years. Lately, there has been a problem with the automatic new account email, namely that the password doesn't work.
This was working well, but something seems to have broken. At one point, new users were receiving two mails with different passwords, one apparently from Joomla, one from CB. So, I switched off Autogenerate random registration password, and now only the Joomla mail goes out, but it doesn't contain a valid password.
Below is an example.
Any ideas on what is misconfigured here?
Code:
Hello Test Account,
You have been added as a User to [our site] by an Administrator.
This email contains your username and password to log in to [our site]
Username: Test Account
Password: xEppB4eJ
Please do not respond to this message as it is automatically generated and is for information purposes only.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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There's no reason for passwords to not work then. Do you have both email confirmation and moderator approval enabled? If you do and you use randomly generated passwords then the confirmation email contains only a temporary password. The final password will be generated and sent after a moderator approves the account. So in such a scenario you need the password substitution in the Pending and Welcome emails.
The above email also doesn't look like the default CB formatted email so it was either changed (which is fine) or it's Joomlas (not good, double email). If it's Joomlas navigate to Extensions > Plug-in Manager and edit "User - Joomla!" then disable the notification parameter. Please be sure users are using CB registration and not Joomlas; the URL should be index.php?option=com_comprofiler&task=registers.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
