This is the same issue as reported in the CB forum.
When I reset a password then I get the message "Password reset failed" and no email is been sent. Altough the password has been reset in the database. Can this have to do with the know bug in 3.2.0?
I am using CB1.9.0
Already tried also to disable and enable the strong password switch, but no result.
thx
Solution :
I found out that in the registration tab the "registration email"field was not filled in correctly and causing this issue.
Can a check and/or warning be added here to avoid this?
Last edit: 10 years 11 months ago by pdenessen. Reason: removed unnecessary code and added solution
It doesn't have to be filled in at all. If it's empty CB will fallback to whatever you set within Joomla. There's nothing to really warn about. Even if supplied incorrectly most hosts would ignore it. You should ensure emails are sending fine before going live to ensure configuration is complete.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
When it i empty then indeed it worked again. i had however a wrong value filled in here, and from the error message on the frontend could I not make up that there was something wrong with the email, as the message only was "password reset failed"
Therefore i would recommend to prevent filling in incorrect values, or expand th error message. The password was reset, but no email was sent.
It is BTW a UAT envoirement were we are testing this before going live:)
Will see if I can pull the error from the mailer and display it if available in next release. Mailer doesn't always return an error though so no guarantee.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
