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Ogone Payment Gateway -> After Payment Problems

10 years 9 months ago #239221 by Angelgeorge
Hi,

in our Joomla Installation, we use the Ogone Payment Gateway for Member Subscriptions.
All settings where made and payment does work, you get redirectet to the Payment Gateway and can pay, but after payment was done, the notification to the Joomla System does not seem to work correctly.
The error is "Sorry, the payment does not match the basket. Please contact site administrator to check error log."

The URL after payment is

www.b2b-magazin.eu/clubcarriere/index.php/component/comprofiler/pluginclass?plugin=cbpaidsubscriptions&cbpgacctno=3&cbpbasket=20&result=success&cbpid=cbp52cbf28964e55150074745

Obviously Joomla can not process the Ogone payment feedback properly.
Is there a newer version of the ogone payment gateway available or any way to make this work?

Thanks in advance.

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  • krileon
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10 years 9 months ago #239232 by krileon
Please check CBSubs > Notifications and CBSubs > History Log to see if there's any errors in relation to the return. This normally happens when the gateway is not configured to properly send all the needed data back.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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10 years 9 months ago #239291 by Angelgeorge
Replied by Angelgeorge on topic Ogone Payment Gateway -> After Payment Problems
Thanks for the qucik replay.

The error log says:

Invoice number: N20
Item number: S20980-170095-2
Payment basket: 20

Notification's raw data

Raw result: MISMATCH
Raw data: $message_type="RETURN_TO_SITE";
$requestdata=array (
);
$_GET=array (
'plugin' => 'cbpaidsubscriptions',
'cbpgacctno' => '3',
'cbpbasket' => '20',
'result' => 'success',
'cbpid' => 'cbp52cbf28964e55150074745',
'task' => 'pluginclass',
'option' => 'com_comprofiler',
'Itemid' => NULL,
);
$_POST=array (
);

There the Itemid is missing, can this cause the problem? (There should be "S20980-170095-2" in this case insteas I guess)

Thanks in advance.

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  • krileon
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10 years 9 months ago #239311 by krileon
There's nothing in the post or request data. This suggests your gateway isn't configured properly and isn't returning any data. Please walk through your CBSubs documentation very carefully and ensure your gateway account is properly configured as instructed.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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