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Forgot login is not working

  • flocktree
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10 years 9 months ago - 10 years 9 months ago #239970 by flocktree
Forgot login is not working was created by flocktree
Re: year5.schoolclasslist.com/login.html

I have just realised by my bounce rate that the forgot login button is not working. After completing a request for a new password I am getting a message "please login first" Incredibly unhelpful and frustrating as my community is new.

I have Joomla 3.0.3 stable and CB 1.9.1 installed.
Last edit: 10 years 9 months ago by flocktree. Reason: Added reference

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  • krileon
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10 years 9 months ago #239998 by krileon
Replied by krileon on topic Forgot login is not working
You're missing a public and published Joomla menu link to CBs profile page. This is well documentation (please review your documentation carefully, which you can download from the Advanced downloads section) that you must have a public and published Joomla menu link to CBs profile page. Create one and the issue will go away. As is it's using the Itemid of your current or non-existing menu item, which has no access for a public user.


Kyle (Krileon)
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  • flocktree
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10 years 9 months ago #240071 by flocktree
Replied by flocktree on topic Forgot login is not working
My menu 'sign in' seems to be the correct menu that you suggested. So I can't understand why I am having a problem

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10 years 9 months ago #240103 by krileon
Replied by krileon on topic Forgot login is not working
It's purely an Itemid issue, which is Joomla menu items. That or whatever you're using for SEF (doesn't appear to be Joomla SEF?) is routing URLs incorrectly. Notice below your direct URLs work perfectly fine.

Forgot Login:
year5.schoolclasslist.com/index.php?option=com_comprofiler&task=lostPassword

Login:
year5.schoolclasslist.com/index.php?option=com_comprofiler&task=login


Kyle (Krileon)
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  • flocktree
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10 years 9 months ago #240134 by flocktree
Replied by flocktree on topic Forgot login is not working
After I complete the lost password form and click on send password the site switches back to the login page with message "please login first' year5.schoolclasslist.com/index.php/log/login . I am just using standard joomla for SEF

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  • krileon
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10 years 9 months ago #240186 by krileon
Replied by krileon on topic Forgot login is not working
That's because the menu item has no access permissions. Disable SEF entirely then try to navigate to the page and see if issue persists. Whether issue persists or not review what Itemid is in the URL then check that menu link within Joomla to ensure it's public and published.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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