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avoid double pm welcome message

10 years 8 months ago - 10 years 8 months ago #240920 by thewebsurfer
avoid double pm welcome message was created by thewebsurfer
hi, i installed autowelcome plugin but now i have a problem:
i set PM and Email welcome, but the system send 2 copy of the same welcome PM.
(im using uddeim don't know if is important)
Last edit: 10 years 8 months ago by thewebsurfer.

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10 years 8 months ago #240927 by krileon
Replied by krileon on topic avoid double pm welcome message
You probably have UddeIM configured to send a PM notification. This results in an email sent by Auto Welcome and the PM sent by Auto Welcome through UddeIM to trigger an email notification. So you end up with 2 emails. I suggest just sending the PM then let UddeIM handle the email notification of that PM or shutting off PM notifications in UddeIM.


Kyle (Krileon)
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10 years 8 months ago #240945 by thewebsurfer
Replied by thewebsurfer on topic avoid double pm welcome message

krileon wrote: PM notifications in UddeIM.


is that possible? i just set ON email notification not PM notification in uddeim, i dont see any field about it.


the strange thing is the content of PM message is exactly the same: and i set the content just in autowelcome.

another thing i noticed: in CB config/registration i leave empty the object of welcome message, as the tip on the right says in this way CB shouldnt send any welcome mail. but it sends anyway.
The site is the same that you should know (if not i send you in pvt): you can try: a registered user gets 4 email after activation!
CB default welcome message mail
CB autowelcome mail
2x uddeim mail notification for private messages

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10 years 8 months ago #240980 by krileon
Replied by krileon on topic avoid double pm welcome message
Pending and Welcome emails as configured in CB > Configuration > Registration are independent from the Auto Welcome plugin. To stop the registration emails you need to empty the subject and body of them. Pending should always send though as it contains users details.

2x uddeim mail notification for private messages

CB has no control over this. UddeIM handles this automatically when a PM is received. You can shut this off within UddeIM > Email and set "Allow e-mail notification" to "No" or at least shut off notifications by default using "Default for e-mail notification".


Kyle (Krileon)
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10 years 8 months ago #240985 by thewebsurfer
Replied by thewebsurfer on topic avoid double pm welcome message

krileon wrote:

2x uddeim mail notification for private messages

CB has no control over this. UddeIM handles this automatically when a PM is received. You can shut this off within UddeIM > Email and set "Allow e-mail notification" to "No" or at least shut off notifications by default using "Default for e-mail notification".


i dont want disable uddeim email notification, i just solve this issue: on registration since i activate autowelcome i get two same pms (content of pm are defined ONLY in autowelcome)

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10 years 8 months ago #240998 by krileon
Replied by krileon on topic avoid double pm welcome message
I have no idea why UddeIM is sending 2 notifications, but CB has nothing to do with the UddeIM notification handling as UddeIM does this automatically when a PM is sent.

To stop CB Auto Welcome from sending a PM be sure "Notification Method:" is set to "Email Only". Then ensure "PMS Welcome Subject:", "PMS Welcome Body:", and "PMS Sender Id:" are all empty. This should stop CB Auto Welcome from sending any sort of PM.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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