Authorize.net and CB subs different sync data issue

Hello Community,

Recently we have setup CB Subs with various different level of membership. One example would be

Membership-A -
Initial Cost - $800
After which monthly cost - $50

Membership-B -
Monthly cost - $25

We are only using authorize.net as our payment processor.

The problem we are facing is that some of the customers that subscribed to Membership-A pays $800 for the first month and then in the second month, the payment that is reflected in CB subs is again $800 but when we crosscheck it with our authorize.net transaction it says $50, so I am guessing it is some sync issue. This problem is not with all the user recurring transaction but with a few only.

All the other membership recurring transaction are reflecting properly.

Any solution to get it working. Clients owning the website are pissed, as they cannot using the reporting tools properly due to incorrect data.

There is also some reporting issue that we have encountered, I will create a new topic for that.

R

Is it reporting the incorrect price in CBSubs > Payments? Does the notification in CBSubs > Notifications from Authorize.net contain the correct amount? I can't think of any reason for it to do that. You can manually correct the amount in _cbsubs_payments database table by changing mc_gross and payment_gross as needed if you need to fix it now.