I have three plans:
1. Paid subscription 1 year
2. Free subscription 1 year
3. Free lifetime subscription
Only the paid subscription is presented at registration and users cannot upgrade to either of the free plans - this must be done from the back-end.
If I try to register a new user from the back-end on either of the free plans I get this error message
Chosen plans combination is not allowed (you must choose coherent plans selection, e.g. parent subscriptions to a plan must be active).
and when I click OK am presented only with the Paid Subscription or None. If I choose None I can then change the user's subscription to the correct plan via the back-end.
All the plans are top level (no child plans) and all are set to Exclusive.
Ensure free lifetime plans are set to create subscriptions within CBSubs > Settings > Global. This shouldn't happen for the 1 year free plan or paid plan though.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Create Subscriptions also for free lifetime plans: is set to Yes and subscriptins are created if I choose "None" as the type of subscription.
I can register a new Paid Subscription user from the back-end without problems. The 1-year free subscription is identical to the Paid Subscription except that a) it is free b) it's not presented at user registration and c) it's not presented to the user as an upgrade option.
Bit of a puzzler and I think I must have misunderstood something.
Please PM backend super administrator login credentials and will take a look.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
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Search the forums CB links:
Documentation
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Localization
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CB Quickstart
-
CB Paid Subscriptions
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Add-Ons
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Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Have reviewed your install and this is due to "Propose spontaneously plan at registration:" within your plans on the Workflows tab being set to "No". Since you're already limiting the plan to backend access you can safely set this to "Yes". You also should do the same to always allow upgrades.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
