Cannot get expired members to renewal page

PorthosJ
OFFLINE
Posts: 4
Thanks: 0
Karma: 0

10 years 1 month ago #248962 by PorthosJ

Cannot get expired members to renewal page was created by PorthosJ

Running Joomla 3.3.3, CB 1.9.1, CBSubs GPL 3.0.0

I am prepping a rollout upgrade from our old system and now when I have an expired member attempt to login they receive "you are not authorized to access this resource". I have put in the "Expired URL" into CBSubs as the member profile tab for subscriptions, but it does not redirect there. When I put in the url manually, it gets to the proper place and shows the expired membership, but no renewal buttons (yes renewal buttons are turned on).

I'm assuming this is a permissions issue somewhere, how can I fix this?

P.S. I submitted a Support Ticket, but it doesn't seem to have a record of it anywhere and I never received a confirmation eMail. I am also unable to login to the support area (the link to view tickets) with my professional account.

Thanks in advance.

Please Log in or Create an account to join the conversation.

krileon
ONLINE
Posts: 48479
Thanks: 8283
Karma: 1443

10 years 1 month ago #249005 by krileon

Replied by krileon on topic Cannot get expired members to renewal page

You shouldn't need to supply the expired url. That's for more advanced usages. Try clearing the parameter. Is the user even logging in when expired? If they do login can they visit their profile and see the plans? Ensure your plans are configured to allow upgrades as new purchase while logged in are considered upgrades.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beat, nant, krileon