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login fail

10 years 2 days ago #252324 by victoriakim
login fail was created by victoriakim
Hi,
I started to build a website and tested the login. Somehow I can't login back with same username and password. I am using joomla 3.3.6 and CB quickstart pro (downloarded within a month).
Thanks.

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10 years 2 days ago #252343 by krileon
Replied by krileon on topic login fail
Frontend or backend? What is the exact error it's displaying when attempting to login?

Kyle (Krileon)
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10 years 2 days ago #252358 by victoriakim
Replied by victoriakim on topic login fail
It's the frontend. The message says "Incorrect username or password. Please try again."
I tried the Forgot Login, with the password I received in the email, I can login only once.
Also, should I be able to login with my joomla super username and password with CB login? I can't do this either.
Thanks.

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10 years 1 day ago #252409 by krileon
Replied by krileon on topic login fail
Does the Joomla login module function? CB doesn't handle the passwords in CB 1.9.1 or CB 2.0, please ensure you're using CB 1.9.1 or CB 2.0. We pass the password to Joomla to let Joomla handle the password encrypting and login processes. If not working then disable non-core CB plugins 1 by 1 until resolved. If still not working repeat with 3rd party Joomla plugin extensions.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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