Strange PayPal payment behaviour

Guys

Using CB 1.9.1, CBSUBS 3.0 and Joomla 3.6 on PHP 5.4.34

Been using CB subs for ages no issues, suddenly today someone tells me they paid on 21 October but their membership was not renewed automatically.

On investigation I find we received a PayPal payment email (see enclosed) and I cannot find a payment basket in the system at all. However, I can find a record under history (enclosed) which shows not initiated - which is impossible if the payment was completed.

I also checked the database cb_subs_payments - no record (only previous years for this same person umber the same item number S892-529-1.

Any idea where I can start searchinhg for the issue? We rely heavily on the automated renewal of memberships when people pay.

Cheers

Cliff

Is there an IPN for their purchase within CBSubs > Notifications? Without an IPN CBSubs will have no idea the a payment was made.

Just checked an no there isn't! How strage. We had about 60 payments with IPN's in the last month, why would this one not be there...

Do you think it was a PayPal error?

Cliff

You'll need to check within your PayPal account in Notifications History to see why the IPN failed. If there is no history logged for that purchase then I've no idea what happened, but would seam it's on PayPals end.

OK, went to Paypal, located the IPN record and pressed "Resend"

In CB Notifications the record is now there, but it did not update the subscription. There is an error message on the notificaiotn that says "IPN Basket non-existant "

Sorry to ask so many questions, but what now?

I also note that ALL the other IPN Notifications staytus fields read "IPN Amount/item mismatch / Fraud attempt" even though they are valid and worked just fine.. how odd!

C

Unfortunately it looks like the basket may have expired before the IPN could arrive. What was the reason it said the IPN failed to send? Only fix now is to just give the user their subscription manually by editing them from CB > User Management or modifying their existing expired subscription row and making it active again within CBSubs > Subscriptions.

I also note that ALL the other IPN Notifications staytus fields read "IPN Amount/item mismatch / Fraud attempt" even though they are valid and worked just fine.. how odd!

Did you change the price of your plan after users have subscribed? Are you adding a fee in PayPal to the users purchase? Is your PayPal gateway setup properly as instructed by documentation and the gateways configuration? It looks like the gateway email setting in your PayPal gateway doesn't match the email marked as "primary" in your PayPal account. Review the IPN to see what email address it's sending back as the business email.