Hi
I have been running CB for just over a year now on my site and I just don't think that the renewal emails are going out to the members. Is there any way to check this?
Thanks
I'm running
Joomla 3.4
CB 1.9.1 (not yet had the time to upgrade)
php 5.4
Renewal emails? From CBSubs Email, presentation tab emails, or CBSubs Mailer? Please be more specific. Note the presentation tab emails have emails for manual and automatic renewals and depending on how the user paid you may need to configure both.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Apologies, from CBSubs as this is what I'm using with the Professional membership.
I have set up the emails for each package and on checking I have the set up for manual and automatic renewal. However, I thought that one of these was an email that went out to remind people that their membership needed to be renewed ... however, it seems I am misguided ... where do I find this email ?
That sends an email when they renew. It's not a reminder. For reminders you need to use CBSubs Mailer. Please see your CBSubs documentation for configuration and usage information.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: nant, dillydally
Hi, thanks I guess I thought that this was a simpler process. However, I have at least found this and if I can manage my way through all the conditionals (which currently aren't making any sense at all) I should have this sorted.
One further question is that there seems to be no RENEW button on the subscription information in the profile, is this something I need to configure?
One further question is that there seems to be no RENEW button on the subscription information in the profile, is this something I need to configure?
If they're expired they should have a renew button assuming your plan allows renewals on the Pricing tab. If they're not expired you'd need to adjust the renewable in advanced parameter under the Pricing tab to allow them to renew before they've expired.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
