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[SOLVED] Cannot save Additional Info on backend or frontend

  • marse7
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9 years 7 months ago - 9 years 7 months ago #261198 by marse7
[SOLVED] Cannot save Additional Info on backend or frontend was created by marse7
Sigh...another problem. I'm cursed.

The Additional Info fields on the backend and frontend are not saved and they cannot be updated. The information is entered and saved and all goes blank.

A custom field on the first tab is fine. And an image can be added and changed on the profile and canvas. But no joy on the ADDITIONAL INFO tab.

CBSubs GPL 4.0 RC2, CB Subs 2.0.7, Joomla 3.4.1 (just updated Joomla to 3.4.1 this morning)

I've included screenshots.






Thank you,
Mark
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Last edit: 9 years 7 months ago by krileon.

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  • marse7
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9 years 7 months ago - 9 years 7 months ago #261199 by marse7
Replied by marse7 on topic Cannot save Additional Info on backend or frontend
More information:

When I register a new user, the Additional Info does not show when I click on pay. The fields are stripped.

If I click on MODIFY INFO (at the bottom of the info screen) then SAVE, the info shows up but then there is no info on the backend - it is stripped upon payment and redirect back to the site.

Please also notice that there is no dropdown selections provided for Province/State in the MODIFY INFO screen. This may be my fault on some sort of mis-configured backend situation but I don't think so unless I missed something in the setup.

Screenshots provided.







Thank you,
Mark
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Last edit: 9 years 7 months ago by marse7.

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9 years 7 months ago #261204 by marse7
Replied by marse7 on topic Cannot save Additional Info on backend or frontend
Updated info:

Writing the data directly to the database (using PHP MyAdmin) it then shows the data in the field in the backend of CB Subs.

Deleting that data in the backend doesn't work and it stays there. In other words, for whatever reason, the data isn't being written to, or deleted from the DB.

Probably obvious to you gurus but I just wanted to mention it.

Mark

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  • krileon
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9 years 7 months ago #261254 by krileon
Replied by krileon on topic Cannot save Additional Info on backend or frontend
As I still have your credentials for another topic am looking into this now. Typically this can be due to CB Conditional or some form of condition, but I don't see that installed. Will review and reply with my findings shortly.

Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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The following user(s) said Thank You: marse7

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9 years 7 months ago #261255 by marse7
Replied by marse7 on topic Cannot save Additional Info on backend or frontend
You cannot imagine the relief and joy I am feeling when I see your "I am looking into this and..."

:P

Thank you.
Mark

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  • krileon
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9 years 7 months ago #261265 by krileon
Replied by krileon on topic Cannot save Additional Info on backend or frontend
Have reviewed your install and am unsure what's causing your issue. Please PM FTP login credentials and will begin adding debug code to see what's stopping the CB user data from binding.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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