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All number email addresses not getting verification email

  • 900010000
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9 years 7 months ago #261206 by 900010000
Hello,

When a user tries to use an email address with all numbers in front of the @ (for example: 900010000@qq.com), he is not receiving a verification email to confirm his email address. Maybe something in the code is skipping the address when no letters are found? How can it be fixed? Thanks!

Warmly,
Joseph

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  • 900010000
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9 years 7 months ago #261248 by 900010000
P.S. This can be a big problem in China where probably most email addresses now are all numbers @qq.com.

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  • krileon
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9 years 7 months ago #261267 by krileon
We have nothing in the code to stop such emails. I've just tested it locally and it reaches my mail server perfectly fine. Contact your host as they're probably blocking it as spam or your emails are hitting the users spam folder


Kyle (Krileon)
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  • 900010000
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9 years 7 months ago #261274 by 900010000
Oh, it looks like I received some bad information. I was told it was not in the spambox, but when I tested it, you are right, it is going through to the spambox on qq mail. Is there any way to get this going to their inbox? Many users will probably not check the spambox. Thanks!

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  • krileon
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9 years 7 months ago #261282 by krileon
The user needs to add your domain or email address to their contacts list so it won't be marked spam or you need to contact the domain and have them remove your domain from their spam list. You can also try adjusting the email subject and body to sound seam less generic.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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